Overview

This case study delves into utilizing AI in a small company that relies on outsourced IT support due to its size. Faced with limited IT resources, the company implemented an AI-driven solution to streamline its support process, particularly focusing on identifying and prioritizing urgent requests.

Problem

In this small company, the absence of a dedicated IT team posed significant hurdles. With outsourced IT support available only two hours a day, the company struggled to promptly address urgent IT issues. This setup led to potential delays in resolving critical problems, impacting the company’s operational flow. The challenge was clear: finding a solution to swiftly identify and manage urgent IT concerns without a constant IT presence. This prompted the exploration of innovative approaches, ultimately leading to the adoption of Agile AI-driven solution.

Solution

In this scenario, Integra Bots plays a crucial role with its seamless integration both to the email system and Trello. This dual integration ensures a smooth flow from receiving email requests to efficiently organizing tasks within Trello. Complementing this, Easley AI simplifies the identification of urgent tasks using its user-friendly approach, while Orchestrator SaaS simplifies automation management and provides remote task execution capabilities.