Overview

Revenue in the eCommerce market is projected to reach US$4.11tn in 2023 and to grow US$6.35tn by 2027. The rise in eCommerce and small businesses fuels the market’s sustained growth rate. As an online merchant, selling products and acquiring new customers are essential for business growth. Managing hundreds or thousands of small, repetitive tasks like product and inventory management, order fulfillment and payment processing, shipping, marketing, reviews, and customer service can become overwhelming. E-commerce companies may spend more time putting out fires than growing their business. But process automation can help businesses focus on bringing in more customers and orders while keeping everything on track.

Problem

An e-commerce company selling second-hand clothing on multiple online platforms concurrently, was struggling with its delisting products process. When an item sells, team members have to remove the item from all the other online platforms manually to avoid overselling the item. The company’s employees spent two hours removing these listings daily. The cumbersome workflow resulted in errors and took about 14 hours per week.

Solution

With such a high sales volume, delisting each item efficiently and effectively was a significant challenge, but due to the repetitive nature of the task, automation was a great place to start. The delisting process for the customers was automated.